Improve Customer Service with PeopleSoft Chatbots

Users expect immediate answers, no matter when and where they send a query

Universities have trouble servicing them as quickly as needed. Emerging artificial intelligence technology, dubbed chatbots, offer help. They offload the answering of simple questions, providing users with needed information without taxing school staff.

CY2 worked closely with Oracle's Campus Solutions team to develop academic institution chatbots

Oracle relied on CY2’s front and back office functional and technical expertise to create a robust solution.

You can watch the video or request a demo from one of our ODA experts here to see its benefits.

CY2 honed such expertise and developed a wide range of services, so academic institutions get these new capabilities up and running ASAP.

Rapid Deployment Services

ODA planning and use case development
Campus Solutions integration
Testing and Roll-out

Technical Support

Training
Use case refinement
Ongoing optimization based on user feedback

Customers also receive expert advisory and planning support for their use case. CY2’s training program enables your staff to understand how the solutions work, so together we put them to their best use.

Improve Customer Service with PeopleSoft Chatbots

Users expect immediate answers, no matter when and where they send a query

CY2 worked closely with Oracle's Campus Solutions team to develop academic institution chatbots

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