What do we offer:
- Preventive Maintenance
- Corrective Maintenance
- Adaptive Maintenance
To give insight in the reality of our maintenance hereby an overview of our daily tasks:
- Continuous monitoring for new tickets
- Manage and monitor open incidents
- Manage and organize (new) changes
- Manage, guide and organize releases
- Solve incidents. Actively discuss our findings with the customer.
- Support and guide customer with new functionalities and/or possibilities.
- Being an actively involved partner for the customer regarding to upgrades, security patches, changes and projects.
Ultimately, our goal is our customer’s peace of mind. We are at your side from start to finish:
- Dedicated Customer Success Manager
- White glove service commitment with contractual SLAs
- Elevated coverage during critical upgrades and go-lives